Our Privacy Policy.
1. Introduction
This Privacy Policy explains how Andean Adventure LLC (“we,”“us,” or “our”) collects, uses, stores, and protects your personally identifiable information when you interact with our website, services, or communications. Transparency, honesty, and trust are core values of our business, and we are committed to handling your data with care and in compliance with Massachusetts regulations. When we collect information by which you can be identified, you can be assured it will only be used in accordance with this policy. This policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating this page and, where required, by email or other means. Please check this page periodically to ensure you are comfortable with any updates. This policy was last revised on October 2, 2025.
2. Information We May Collect
We collect personal information to provide you with customized travel itineraries and fulfill our contractual obligations. Information is gathered through our online enquiry form, phone calls, emails, or other messaging platforms. If you are booking travel for others, you must ensure they understand how their information will be used and have given their consent for you to share it with us. We may collect the following personally identifiable information to communicate with you and plan your trip:
• First name
• Last name
• Email address
• Telephone number
To reserve flights, accommodations, tours, or other services, we may also collect:
• Address information
• Date of birth
• Passport number
• Passport copy
• Frequent flyer numbers
We adhere to a policy of data minimization and avoid collecting sensitive personal information (e.g., racial or ethnic background, political opinions, religious beliefs, mental health, or sexual orientation) unless it is strictly necessary for your trip, such as for physically demanding activities or accessibility needs due to a disability. If such information is required, we will request your explicit consent. All personal information is encrypted during transmission and storage to ensure security.
3. How We Use Your Information
We collect the minimum personal information necessary to fulfill our contractual obligations, including preparing bespoke travel itineraries and arranging flights,
accommodations, and tours. Your information is used for:
• Creating and managing your travel itinerary
• Communicating with you about your booking
• Making reservations with service providers (e.g., airlines, hotels)
• Internal record-keeping on our secure servers
• Improving our services through analysis of customer preferences
We store your information securely for a period of five years, after which it is securely deleted or anonymized in accordance with Massachusetts data security standards (201 CMR 17.00). If you opt in to receive marketing communications, we may send you offers, newsletters, or updates about Andean Adventure LLC. You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails, and this will automatically handle the opt-out on our end. Under Massachusetts law, you have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at
privacy@ andeanadventure.com.
4. Third-Party Disclosure
Andean Adventure LLC does not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information with contractors, service providers, or suppliers (e.g., airlines, hotels, tour operators) solely to fulfill our contractual obligations, such as making reservations on your behalf. These third parties are required to comply with Massachusetts data protection laws (M.G.L. c. 93H and 201 CMR 17.00) and use your information only for the purposes we specify. In the event of a data breach involving personal information, we will notify affected individuals and the appropriate authorities.
5. Use of Cookies
A cookie is a small text file stored on your device when you visit our website. We use Google Analytics cookies to analyze web traffic, identify popular pages, and enhance user experience. These cookies have a short retention period and are automatically deleted after their expiration. Cookies do not provide us access to your device or personal information beyond what you provide. You can decline cookies through your browser's privacy settings or opt out of Google Analytics tracking by visiting www.andeanadventure.com/opt-out. We obtain your consent for non-essential cookies in compliance with Massachusetts consumer protection laws (M.G.L. c. 93A).
6. SMS Terms & Conditions
By providing your mobile phone number, you consent to receive SMS messages from us related to your trip planning enquiry or your trip reservation with Andean Adventure.
Message Frequency: Message frequency may vary.
Message and Data Rates: Standard message and data rates may apply depending on your carrier.
Opting Out: You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
Help and Support: If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at privacy@andeanadventure.com
Privacy Policy: Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.
7. Data Security
We maintain a Written Information Security Program (WISP) to protect your personal information. This includes:
• Encryption of personal information during transmission and storage
• Secure servers with access restricted to authorized personnel
• Regular audits and updates to our security practices
Despite our safeguards, no system is completely secure. In the unlikely event of a data breach, we will notify you promptly and take steps to mitigate any harm.
8. Your Rights
As a user of our services, you have the following rights regarding your personal information:
• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your information, subject to our legal and contractual obligations.
• Opt-Out: Opt out of marketing communications or non-essential data sharing.
To exercise these rights, contact us at privacy@andeanadventure.com or visit www.andeanadventure.com. We will respond within a reasonable timeframe, typically within 30 days.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
• Email: privacy@andeanadventure.com
• Website: www.andeanadventure.com
We are committed to addressing your concerns.
